The Banking Ombudsman is reminding Kiwis to take a few simple steps to protect their finances and get help if they need it during the holidays.

Banking Ombudsman Nicola Sladden said don’t let scammers ruin your holiday. “Stop and check before you click, share or pay.”

Sladden said scammers know people are busy and distracted at this time of year. Be wary of calls, emails or messages that result in requests for PIN numbers, passwords or authorisation codes.

Stop and check by contacting the organisation on the number from its website or via its secure site – not the one in the message.

Chargeback rights

Sladden said if something you buy online with a credit or debit card doesn’t arrive or isn’t as described, you may be able to request a chargeback through your bank.

This reverses a transaction when products or services aren’t provided as agreed.

“If your holiday booking goes wrong, you don’t receive goods bought online or they aren’t as described, a chargeback could save the day – but act fast and keep good records.”

Banks here to help

Sladden said if Kiwis spot an unauthorised transaction, have trouble making a payment or were struggling with loan repayments, they should contact their bank as soon as possible. Most banks have support during the festive period, so don’t wait until the new year to get help.

“Banks are open and ready to help, even during the holidays. If something’s not right, reach out straightaway.”